Do you have any shops located in the Bangkok shopping mall?

Currently, Human Touch only provides online services. However, you can visit our showroom located at our Head Office in Pattanakarn, Bangkok. Click here for directions to our showroom on Google Maps.

I live outside Thailand and want to buy something from you. Can I do that?

Absolutely! We're delighted to serve customers worldwide. You can also check our contact page to see if we have any resellers in your country. Our Human Touch International Distributors are ready to assist you with prompt delivery and faster shipment - no cross country transit time.

Which Payment Methods Do You Accept?

Human Touch accepts the following payment methods for online purchases:

Thai and International buyers

• Visa, Master Card, American Express, Discovery, Alipay, WeChat

• PayPal: Non-PayPal account holders can also make payments using any major credit card through PayPal's gateway.

Additional for Thai orders

  • Prompt-Pay, Line Pay, True Money, and Cash on Delivery
  • Installment payment is also available for order over THB 2000
How much is the shipping charge, and how long does it take to arrive?

The price shown on the website already includes the shipping charge, as we calculated by your IP address. The order will be sent as a gift (no commercial value), but in some cases, you may have to pay for your country's import tax.

We ship within 1-2 business days, accept personalized orders may take 3-10 days.

International Order Transit time

Please note that there may be shipping delays beyond our control until customs clearance and final delivery. While this is not a common occurrence, you can track your shipment 24/7 on the shipping provider's website.

Thailand Order Transit time

  • 3-5 days Free shipping by Flash Express
  • Bangkok Same Day or as appointment: Shipping fee THB 150.00
How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

How Can I Choose The Right Size For Me?

Human Touch has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

How To Return or Exchange My Orders I Buy from You or Your Resellers?

Please email us at zwani@humantouchonline.com the reason you want to exchange or return within seven days of receiving the products. Our customer service will assist you until your request is approved. Please check our Return & Exchange for complete details on this.

For items bought from our distributor or stockiest, please contact the store where you got it from. You can also email  us or leave your message in the chat box so that we can coordinate with the shops for you.

The product I'm looking for is not on your website. Can I still buy it?

Human Touch has produced over 200 unique designs and items in limited quantity. As a result, the specific design you are searching for may not be currently available in stock. If this is the case, please feel free to email us or leave a message on our chat box. You may also send us a picture of the product you are looking for, and we will assist you with your inquiry.

Do you have any new designs coming out soon?

Yes, new designs are constantly being created. Please keep checking our website to see what's new!

Why do the Boy Meets Girl Characters look so plain, and what language do they use?

Human Touch's Boy Meets Girl characters communicate through their hearts and aren't bound to any language. They humbly represent any couple in the world, so they keep themselves as simple as possible.

I have an idea for a design. Can I send it to you?

Occasionally, we organize an official design contest where people who share our belief in love and the power of simple graphics can submit their ideas and designs. Check our blog for news about the latest contest and how you can participate.

Can I use your designs or characters for my personal use?

We are happy to know you like our work. But our characters and designs are copyrighted; we cannot permit them to be used either for commercial or personal purposes.